Return and Refund Policy

Most of our clothing is made to order based on customer order details provided to Mamma Made It. Refunds and returns for customer orders will not be accepted. Once an order has been placed the manufacturing stage of the garment starts immediately and costs are incurred immediately by us.

Therefore we stress that once an order has been placed, it cannot be cancelled.

In the rare situation where the product is faulty please notify us via email at [email protected] within 10 days of the dispatch date to resolve any problems.

The product must be retained in an unused / unwashed condition.

When returning anything back to us, for your protection we recommend that you use a recorded delivery or courier service with adequate insurance cover, as Mamma Made It cannot be held responsible for goods damaged or not received.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. In order to buy online we will ask for certain personal information. The type of information we will collect from you includes:

  • Name
  • Address
  • Email

We will never collect sensitive information about you without your explicit consent.

PayPal and Stripe process payments, we do not have access to your payment details beyond what we need to fulfil your order, nor do we store any payment information ourselves, you should consult Paypal or Stripe's privacy policy for further information.